Effective Date: May 2, 2025

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These Terms of Service ("Terms") govern the use of all services provided by Sage Mobile Ltd. ("Sage Mobile," "we," "our," or "us"), including, without limitation, the Sage Mobile Monitoring Services and the Sage Mobile Management Services. These Terms are organized into three sections: (i) General Terms and Conditions, applicable to all services offered by Sage Mobile; (ii) Sage Mobile Monitoring Services Terms, applicable specifically to the Sage Mobile Monitoring Services; and (iii) Sage Mobile Management Services Terms, applicable specifically to the Sage Mobile Management Services.

By accessing or using our products or services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, please do not use our services.
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1.  Definitions

1.1  "Account" refers to your user account and any linked devices or services.

1.2  "Sage Mobile Management Services" refers collectively to the Sage Mobile Jr Services and the Sage Mobile Home Services, as described in the Sage Mobile Management Services Terms.

1.3  "Sage Mobile Monitoring Services" refers to the child email, text, and online activity monitoring service, as described in the Sage Mobile Monitoring Services Terms.

1.4  "Service Providers" refers collectively to Sage Mobile's affiliates, resellers, referral partners, content providers, and service providers who assist in the marketing, sale, or provision of the Services.

1.5  "Services" refers collectively to the Sage Mobile Management Services, the Sage Mobile Monitoring Services, and any other services made available by Sage Mobile in the future.

1.6  "User(s)" includes you, your dependents, and any other persons authorized to use the Services under your account.

1.7  "You" or "Your" refers to the individual agreeing to these Terms, responsible for the Account and related Users.

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2.  Acceptance and Modifications

You agree to these Terms by registering, using, or accessing the Services. We may update these Terms occasionally, and the most recent version will always be available on our website. Continued use of our Services after changes are posted signifies your acceptance of the updated Terms.

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3.  Who May Use Our Services

Any use or access by anyone under the age of 13 is strictly prohibited.

Additionally, you may use our Services only if you:

  • can form a binding contract with Sage Mobile Ltd ;
  • comply with these Terms, all applicable laws, and our policies (including the Acceptable Use Policy, Honor Code, course-specific eligibility requirements, and any other policies that may be applicable from time to time (“Policies”)); and
  • are over the age at which you can provide consent to data processing under the laws of your country. Certain regions and Content Offerings may have additional requirements and/or different age restrictions.

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of the Services being suspended, disabled, or terminated.

When you create your Sage Mobile Ltd account, and when you subsequently use certain features, you must provide us with accurate and complete information, and you agree to update your information to keep it accurate and complete.

Our License to You

Subject to these Terms and our Policies, we grant you a limited, personal, non-exclusive, non-transferable, and revocable license right to use our Services. The rights granted herein are only for your personal, non-commercial use, unless you obtain our written permission otherwise. You also agree that you will create, access, and/or use only one user account, unless expressly permitted by Sage Mobile Ltd, and you will not share access to your account or access information for your account with any third party. Using our Services does not give you ownership of or any intellectual property rights in our Services or the content you access.

Commercial Use

Any use of our Services for commercial purposes is strictly prohibited. Any commercial use must be subject to a separate agreement with Sage Mobile Ltd, Inc. If you are an organization already using our Services, separate terms apply. These terms do not govern the relationship between your organization and Sage Mobile Ltd.

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4.  Legal Compliance

Sage Mobile operates in accordance with the following laws:

  • United Kingdom:‍
    • UK General Data Protection Regulation (UK GDPR)
    • Data Protection Act 2018
    • Consumer Rights Act 2015
    • Ofcom Telecommunications Regulations
  • European Union:
    • General Data Protection Regulation (EU GDPR)
    • Directive 2002/58/EC (ePrivacy Directive)
    • Directive 2011/83/EU on Consumer Rights
    • Directive 2005/29/EC on Unfair Commercial Practices
    • National telecom regulations as applicable in each EU Member State

You agree to use Sage Mobile Services in accordance with applicable laws, including those governing privacy, data protection, children's rights, and telecommunications.

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5.  Usage Restrictions

You may only use Sage Mobile Services:

  • For lawful purposes.
  • On devices owned or legally controlled by you.
  • With the informed consent of all users (especially if over 13 or 14, depending on local law).
  • Through the official Sage Mobile application, portal, or dashboard.

You may not:‍

  • Reverse engineer or tamper with our Services.
  • Circumvent or interfere with any security features.
  • Use Sage Mobile Services to monitor individuals without their legal consent.
  • Use our software in ways that violate any laws or third-party rights.

With the informed consent of all users, in accordance with the age of digital consent as defined by applicable local law (e.g., 13 in the UK, 16 in some EU countries).

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6.  Data Privacy

We process personal data in compliance with:

  • UK GDPR for users in the United Kingdom.
  • EU GDPR for users in the EU/EEA.

You can view our Privacy Policy here.

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7.  Intellectual Property

All content and software are the property of Sage Mobile or its licensors. You may not copy, modify, or distribute any part of our Services without written permission.

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8. Security

We care about the security of our users. While we work to protect the security of your account and related information, Sage Mobile Ltd cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your account by emailing hi@sagemobile.com.

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9. Third Party Content

Through the Services, you will have the ability to access and/or use content provided by instructors, other users, and/or other third parties and links to websites and services maintained by third parties. Sage Mobile Ltd cannot guarantee that such third-party content, in the Services or elsewhere, will be free of material you may find objectionable or otherwise inappropriate or of malware or other contaminants that may harm your computer, mobile device, or any files therein. Sage Mobile Ltd disclaims any responsibility or liability related to your access or use of, or inability to access or use, such third-party content.

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10. Copyright and Trademark

Sage Mobile Ltd respects the intellectual property rights of our users, Content Providers, and other third parties and expects our users to do the same when using the Services. We have adopted and implemented the Sage Mobile Ltd Copyright and Trademark Policy below in accordance with applicable law, including the Digital Millennium Copyright Act.

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11. Termination

We may suspend or terminate your access to the Services at any time if you breach these Terms. Upon termination, your right to use our Services immediately ceases.

Here’s a section you can add to your Terms of Service under a heading like “Subscription Terms and Cancellation” to reflect the month-to-month contract, recurring payment, and phone return condition for SageOS subscriptions:

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12. Subscription Terms and Cancellation

By purchasing a SageOS subscription, you agree to a month-to-month contract that automatically renews each month unless cancelled. The subscription fee will be charged to your credit or debit card on a recurring monthly basis at the agreed-upon rate until you cancel your subscription in accordance with these Terms.

To cancel your SageOS subscription, you must:

1. Submit a cancellation request via your Sage Mobile account portal or by contacting our customer support team; and Return the Sage Mobile device in accordance with the instructions outlined in our Refund & Returns Policy.

A cancellation is not considered complete—and billing will continue—until the device has been received and processed according to our return policy. You are responsible for any charges incurred during the period between initiating cancellation and successful return of the device.

Failure to return the device may result in continued billing or additional charges, including for the cost of the device, as specified in the Refund Policy.

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13. Limitation of Liability

To the fullest extent permitted by UK and EU law, Sage Mobile is not liable for:

  • Indirect or consequential losses.
  • Data loss or device failure.
  • Actions resulting from misuse of our Services.

Your statutory consumer rights remain unaffected.


14. Disclaimer

To the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. The Sage Mobile Ltd  parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, aTo the maximum extent permitted by law, the services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied. the Sage Mobile Ltd  parties specifically disclaim any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. The Sage Mobile Ltd  parties further disclaim any and all liability related to your access or use of the services or any related content. you acknowledge and agree that any access to or use of the services or such content is at your own risk and non-infringement, and any warranties arising out of course of dealing or usage of trade. The Sage Mobile Ltd  parties further disclaim any and all liability related to your access or use of the services or any related content. you acknowledge and agree that any access to or use of the services or such content is at your own risk.

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15.  Indemnification

You agree to indemnify, defend, and hold harmless the Sage Mobile Ltd  Parties from any and all claims, liabilities, expenses, and damages (to the extent attributable to you under the applicable law), including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Services in violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.


16. Dispute Resolution

For UK customers:

  • If a dispute arises, you may contact an Alternative Dispute Resolution (ADR) body certified by the UK government.

For EU customers: ‍

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17. Governing Law

  • For UK Residents: These Terms are governed by the laws of England and Wales.
  • For EU Residents: These Terms are governed by the laws of your country of residence, per Regulation (EC) No 593/2008 (Rome I).

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18. Contact Information

If you have questions or complaints about these Terms or our Services, please contact:

Sage Mobile Ltd.

86-90 Paul Street

London

EC2A 4NE

If you have any questions or wish to exercise your rights, contact hi@sagemobile.com

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