Refund Policy

Effective Date: March 28, 2025

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RETURNS

We hope you’re happy with your device, but you may return it if it’s not a good fit. Returns must be sent within 7 days of approval.

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ELIGIBILITY FOR RETURNS

• All accessories and packaging must be included.
• The device must be in pristine condition with no damage.

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RETURN PROCESS

• Include billing info, IMEI number, and reason for return.
• Use the provided return label for tracking.
• Ship in original packaging inside an outer box.
  

Devices are inspected on return. Damage may incur fees up to full resale value. Refunds are processed within 3–5 business days after inspection.

If your device is not returned or is damaged:

• Your device may be disabled.
• You may be charged for repair or full replacement.

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ACCESSORIES

Only unopened accessories in original packaging are refundable. Provide order details when requesting a return.

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SHIPPING COSTS

If Sage Mobile is at fault, return shipping is covered. Otherwise, customer is responsible for shipping and restocking costs.

Note: Report any physical damage within 48 hours of delivery to avoid additional charges.

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RESTOCKING FEE

• Fee up to 100% may apply based on item condition.
• Discounts or referral codes are not refunded.

Unopened box: £25 restocking fee plus applicable fees.

Opened box: £45 restocking fee plus applicable fees.

Damaged/missing items: Fee from £99.95 up to full phone value.

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REFUND PROCESS

Approved refunds are issued minus fees to your original payment method within 10 business days of initiation.

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EXCEPTIONS

• Manufacturer Defects: Contact support for refund or exchange (follow return process).

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Service Plans:

• Monthly Sage Mobile service plans are non-refundable.
• Cancel through your dashboard or contact support.
• Important: Cancel service plan after porting your number.
• Numbers may be lost if not reactivated within 60 days of cancellation.

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Third-Party Wireless Cancellation:

You are responsible for canceling third-party services. Charges prior to cancellation (e.g. roaming, taxes) still apply.

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Promotional Discounts:

• Refunds apply only to the discounted amount paid.
• In bundles, the first returned phone is treated as the “free” phone and is not refundable.
• If multiple phones are returned, refund is prioritized:
  • a. Free phone = no refund
  • b. Remaining phones at discounted price

Note: Sage Mobile may decline refund requests at its discretion.

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ISSUES OR DELAYS

If you haven’t received a refund within 10 business days, contact support@sagemobile.com for help and tracking.

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RETURN POLICY DETAILS:

Unopened Box

• Return Window:
  
  • 14 Days
• Restocking Fee:
  
  • £25

Opened Box

• Return Window:
  • 14 Days
• Restocking Fee:
  
  • £45

Closeout Sale

• Return Window:
  
  • No Returns
• Restocking Fee:
  
  • No returns. Exchanges for hardware defects only.

Exchange

• Return Window:
  
  • 14 Days
• Restocking Fee:
  
  • Device must be undamaged except for manufacturer defect.

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QUESTIONS

For questions about this policy, contact hi@sagemobile.com.
We appreciate your business and strive to provide excellent service.