‍Last updated: July 15, 2025

Thank you for choosing Safe Mobile! We’re here to help the next generation break free from mindless scrolling and digital addiction with a leased iPhone, a cellular plan with a new phone number, and access to all Sage Mobile features. Below is our Return & Refund Policy for your month-to-month plan. Please read carefully, and reach out if you have any questions!

Return Policy

Order Cancellation

  • Orders can be cancelled at no cost as long as they have not been processed or shipped.
    This includes all Pre-orders! 
  • To cancel an order, contact our Customer Support team with your name, billing email, and order number as soon as possible.
  • Once an order has been processed or shipped, cancellation is no longer possible, but you may return the device under the terms below.

Returns Within 14 Days

If you change your mind, you have 14 days from delivery to return your device under UK consumer law. Here’s how it works:

  • Unopened Devices: If the device is returned unopened within 14 days, no charges are applied 
    • The setup fee is non-refundable.
    • We’ll cover the cost of return shipping—just contact us at hi@sagemobile.com for a prepaid return label.
    • No subscription fees will be charged, as the device has not been powered on, triggering activation and the first month’s charge.
  • Powered On Devices: If you power on your device, your month-to-month plan begins immediately, locking in your subscription price for the leased iPhone, cellular plan, and Sage Mobile features for up to two years. Within the 14-day cooling-off period, you can cancel your plan and return the device, with no further charges once we receive your device.
  • The first months subscription charge will be refunded, but the setup fee is non-refundable, as you’ve acknowledged this at checkout. 
  • We’ll cover the cost of return shipping—contact us for a prepaid return label.
  • Why isn’t the setup fee refundable?
    The non-refunded setup fee covers the costs we incur to ship and set things up just for you, including:
    • Logistics: Order processing, device fulfillment, initial account creation, and risk. 
    • Custom Device Setup: Configuring your device with SageCore software to keep it distraction-free and safe.
    • Safety Controls Activation: Turning on our cutting-edge protections against online threats, tailored to your device.
    • Cellular and Data Services: Connecting you to the network with a new phone number for seamless calls, texts, and data. 
    • Account Creation: Building your personal Sage account for a smooth, secure experience.
      These costs kick in the moment your device is processed and shipped, and activated, so the fee is non-refundable, even if you return it within the 14-day cooling-off period. The setup fee also applies if you need a replacement device due to accidental damage or breakage (e.g., a cracked screen or destroyed device). We’re up front about this because we value trust and transparency—our goal is to deliver a premium, safe smartphone vibe that’s worth every penny!

Cancelling Your Plan After 14 Days

You can cancel your month-to-month plan at any time by contacting us at hi@sagemobile.com to initiate the return of your leased device. Here’s how it works:

  • The initial setup charge is non-refundable.
  • Subscription charges already billed for the current month are non-refundable.
  • Upon return, your plan will be cancelled, and no further charges will apply.
  • Return the device within 14 days of cancellation, or you may be charged its residual value, unless the device is faulty.
  • We’ll cover the cost of return shipping—just contact us at hi@sagemobile.com for a prepaid return label.

Faulty or Misdescribed Devices

If your device is faulty or not as described due to a manufacturing defect, you’re entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

  • Contact us within 30 days of delivery to initiate a return/exchange.
  • We’ll cover return shipping costs for faulty devices—contact us at hi@sagemobile.com for a prepaid return label—and we’ll process a repair, replacement, or refund as appropriate.
  • Note: Accidental damage (e.g., a cracked screen) is not covered under this—see below for details on repair costs.

Accidental Damage and Broken Devices

  • AppleCare Repair Costs: If you accidentally damage your leased device (e.g., crack the screen) and seek repairs through AppleCare, you are responsible for all costs incurred during that repair visit.
  • Broken Devices: If your leased device is damaged beyond repair due to accidental damage, you’re responsible for the setup fee if a replacement device is ordered. This fee covers the setup costs for the new device, as outlined above.

Upgrading Your Device

  • Your month-to-month plan is valid for up to two years, after which you can trade in your leased device for an upgraded model. 

You can upgrade to a device of the same model type, and we’ll waive the setup fee as a thank you for sticking with Sage Mobile! If you prefer to switch to a different model, you’re welcome to do so, but your plan price will vary depending on the hardware you select. Plan pricing is subject to change upon renewal. 

  • We’ll cover the cost of return shipping on your old device—just contact us at hi@sagemobile.com for a prepaid return label.

Return Process

To initiate a return or exchange, contact our Customer Support team at hi@sagemobile.com with:

  • Your Billing Information: Name, billing email, and order number.
  • Your IMEI Number: Find this in Settings > General > About on your device.
  • Reason for Return/Exchange: We’d love to hear why you’re canceling your plan and returning your leased device so we can make the Sage Mobile experience even better!

Our team will provide you with a prepaid return label. Please package the device securely for return and send it back to us within 7 days of receiving your label. Once we receive it, allow 3-5 business days for us to process your return, cancel your subscription, and issue a refund (if applicable).

Refund Process

  • Refunds (where applicable) will be issued to the original payment method within 3-5 business days of receiving the returned device.
  • The setup fee is non-refundable and any billed subscription charges after 14 days are non-refundable, except for faulty devices or as required by law.

Payment Terms

Subscription Payments

  • When your device is powered on, activation occurs, and your month-to-month plan begins, locking in your price for the leased iPhone, cellular plan, and Sage Mobile features for up to two years. After two years, you’re eligible for an upgrade.
    • Your first subscription payment will automatically be billed after 14 days.
  • Payments are processed via autopay for seamless billing.
  • Monthly subscription fees will continue to be billed until your device is returned.

Missed Payments

  • If a payment is missed, we will retry over the course of the next 7 days. After that point, if you have not paid within 7 days of the due date, the device will be temporarily locked until payment is received.
  • Subscription payments will continue to be charged and added to your outstanding balance until paid in full. Once the balance is settled, your device will be unlocked and your subscription will resume as normal.
  • This does not affect your statutory rights.

Contact Us

Got questions or ready to initiate a return? Reach out to our Customer Support team at hi@sagemobile.com. We’re here to help, and your feedback means the world to us!


Note: This policy is subject to change. Check our website for the latest version.

App Overload
App Overload
Phone Detox
The Safe iPhone