App Overload
App Overload
Phone Detox
The Safe iPhone
FAQ
"Is this just an app?"
Nope. Sage is managed at the system level using Apple’s enterprise tools. It can’t be turned off, deleted, or bypassed like a normal app.
"Why can’t I use my own iPhone with the Sage Subscription?"
Devices owned on our behalf come already provisioned to work with the Sage Subscription.
"Why can’t I just buy the software?"
To guarantee protection, Sage requires full control over the phone’s configuration. That’s why we ship it preloaded on a brand-new iPhone—we don’t take chances with your kid’s safety.
"Can’t kids just use a VPN?"
Not with Sage. We block unauthorized VPNs, prevent manual profile changes, and lock critical settings. No workarounds.
"How is this even possible on an iPhone?"
Devices owned on our behalf were granted access to system-level functionality by Apple.
"Can my child factory reset the phone?"
No, factory resets aren’t possible on this phone. You have control over how much access your child gets, and they have no workarounds.
"Can I use the included Sage Mobile iPhone with my own carrier service plan?"
Not at this time. Every device comes with a new phone number included.
"When will the phone ship?"
The week of August 25, 2025.
"Will the same discount still be available after the pre-order period?"
No. The discount will be available only for those who pre-order.
"What if I change my mind after I order?"
You have until the ship date to cancel your order for a full refund. Additionally, you have 14 days after you receive the phone to request a refund through hi@sagemobile.com. The first month’s subscription will be refunded after receipt of the phone. The returned phone must be in working condition. The setup fee is non-refundable
"Will I be locked into a long contract?"
No. Your plan is month-to-month. If you decide you would like to cancel your plan, reach contact our support team to initiate a return. Once we receive your device, we will cancel your plan. Remember, subscription charge will only be refunded if returned within 14 days of delivery and the setup fee is non-refundable. The subscription fee will be charged until the phone is returned in working condition.
"Will the Sage Mobile plan replace my existing carrier plan?"
Each plan includes a new phone number with the carrier service, replacing your existing plan.
‼️ Note: Don’t cancel your old plan until your number transfer is complete.
"Will I need to pay for my phone separately?"
No, the Sage Mobile subscriptions include a leased iPhone. All fees are included in the subscription plan. If you cancel your subscription, simply return the phone to Sage Mobile by following the refund process.
‼️ Note: Don’t cancel your old plan before transferring your number.
"Can I upgrade my phone to the newest version of iPhone?"
Yes, with your Sage Subscription, you'll get an upgraded, newer iPhone every two years. Contact support for early upgrades. Subscription pricing may vary based on phone model.
"How long is the subscription contract period?"
It’s a month-to-month subscription. Your card will be charged automatically each month unless you cancel. To cancel, you must return the phone following the steps on our Refund Policy page. Cancellation is only complete once the phone is received and processed.
"What carrier network is used for the Sage Subscription Plans?"
The service runs on 4G LTE and 5G networks, supported by a major carrier tower and managed by Sage Mobile.
"Will my Sage Subscription give me full access?"
Yes! You will have access to the default tools, optional apps in the tool drawer, and a mobile hotspot. You can choose what you would like to have during the setup process.
"Do your plans come with a new phone number or do I keep my old one?"
All included devices will ship with a new phone number ready to go.
"Can I change to a different plan down the road?"
If you start out on a plan and decide to change later on, then you certainly can - there are no long-term contracts involved. You have the ability to update your plan within the dashboard, but the change will not take effect until the next billing cycle. To upgrade your plan, contact hi@sagemobile.com to start the process.
"Does your service support international calls, texts, or roaming?"
Currently, Sage service is limited to use within the United Kingdom. However, if you bring your own carrier with an international plan, your service is likely to function in other countries.
"Why do you need data if there’s no internet browser?"
Sage phones utilize data for several functions, including Updates, Maps, and sending MMS messages. Even though there's no internet browser, these features still require data usage to function effectively. Additionally, some plans unlock access to third-party apps that use data as well.
"Can I add AppleCare+ after I purchased my plan and received my device?"
Sage Mobile does not support adding AppleCare+ to the iPhone 16e plan after the original purchase has been processed. AppleCare+ is included in the iPhone 16 Pro plan. You can contact Apple directly or visit an Apple store to see if you can add it to your iPhone 16e plan after purchase.
"If I choose the plan that includes AppleCare+, am I responsible for the service fee or deductible?"
Yes. If you accidentally damage your leased device (e.g., crack the screen) and seek repairs through AppleCare, you are responsible for all costs incurred during that repair visit. If your device is beyond repair, please contact our support team for further assistance.
"Does AppleCare+ include theft and loss?"
No, it does not include theft or loss.
"What happens if I don’t power on my device within 14 days?"
Your subscription will be automatically activated and your credit card will be charged.