App Overload
App Overload
Phone Detox
The Safe iPhone
FAQ
"Is this just an app?"
Nope. Sage is managed at the system level using Apple’s enterprise tools. It can’t be turned off, deleted, or bypassed like a normal app.
"Why can’t I use my own iPhone with the Sage Subscription?"
Devices owned on our behalf come already provisioned to work with the Sage Subscription.
"Why can’t I just buy the software?"
To guarantee protection, Sage requires full control over the phone’s configuration. That’s why we ship it preloaded on a brand-new iPhone—we don’t take chances with your kid’s safety.
"Can’t kids just use a VPN?"
Not with Sage. We block unauthorized VPNs, prevent manual profile changes, and lock critical settings. No workarounds.
"How is this even possible on an iPhone?"
Devices owned on our behalf were granted access to system-level functionality by Apple.
"Can my child factory reset the phone?"
No, factory resets aren’t possible on this phone. You have control over how much access your child gets, and they have no workarounds.
"Can I use the included Sage Mobile iPhone with my own carrier service plan?"
Yes, if you choose the Bring Your Own Carrier (BYOC) plan.
"When will the phone ship?"
Generally, phones should ship within 2-3 business days of the order confirmation, with additional transit time to reach your shipping address. You’ll receive a shipping confirmation once the phone is shipped.
"What if I change my mind after I order?"
You have until the ship date to cancel your order for a full refund. Additionally, you have 14 days after you receive the phone to request a refund through hi@sagemobile.com. If you choose the month-to-month plan, the first month’s subscription will be refunded after receipt of the phone. The returned phone must be in working condition. The activation fee is non-refundable. For prepaid and 2-year plans, subscriptions are non-refundable after the 14-day cancellation period.
"Will I be locked into a long contract?"
Contracts can be month-to-month or up to 2 years. It’s up to you whether you want choose a short-term or long-term plan.
"Will the Sage Mobile plan replace my existing carrier plan?"
If you choose one of the all-inclusive plans, each plan includes a new phone number with our carrier service, replacing your existing plan. If you choose a Bring Your Own Carrier (BYOC) plan, you will keep your existing plan.
‼️ Note: If you choose an all-inclusive plan, don’t cancel your old plan until your number transfer is complete.
"Will I need to pay for my phone separately?"
No, the Sage Mobile subscriptions include a leased iPhone. All fees are included in the subscription plan. If you cancel your subscription, simply return the phone to Sage Mobile by following the refund process.
‼️ Note: Don’t cancel your old plan before transferring your number.
"Can I upgrade my phone to the newest version of iPhone?"
Yes, with your Sage Subscription, you'll get an upgraded, newer iPhone every two years. Contact support for early upgrades. Subscription pricing may vary based on phone model.
"How long is the subscription contract period?"
Contracts can be month-to-month or up to 2 years. It’s up to you whether you want choose a short-term or long-term plan. All plans are subject to our Refund Policy.
"What carrier network is used for the Sage Subscription Plans?"
The service runs on 4G LTE and 5G networks, supported by a major carrier tower and managed by Sage Mobile.
"Will my Sage Subscription give me full access?"
Yes! You will have access to the default tools, optional apps in the tool drawer, and a mobile hotspot. You can choose what you would like to have during the setup process.
"Do your plans come with a new phone number or do I keep my old one?"
All included devices will ship with a new phone number ready to go.
"Can I change to a different plan down the road?"
If you choose a month-to-month plan and decide to change later on, then you certainly can. You will have the ability to update your plan within the dashboard, but the change will not take effect until the next billing cycle. If you’re on a longer-term contract and would like to upgrade your plan, contact hi@sagemobile.com to start the process
"Does your service support international calls, texts, or roaming?"
Currently, Sage service is limited to use within the United Kingdom. However, if you bring your own carrier with an international plan, your service is likely to function in other countries.
"Why do you need data if there’s no internet browser?"
Sage phones utilize data for several functions, including Updates, Maps, and sending MMS messages. Even though there's no internet browser, these features still require data usage to function effectively. Additionally, some plans unlock access to third-party apps that use data as well.
"Can I add AppleCare+ after I purchased my plan and received my device?"
Sage Mobile does not support adding AppleCare+ to the iPhone 16e plan after the original purchase has been processed. AppleCare+ is included in the iPhone 16 Pro plan. You can contact Apple directly or visit an Apple store to see if you can add it to your iPhone 16e plan after purchase.
"If I choose the plan that includes AppleCare+, am I responsible for the service fee or deductible?"
Yes. If you accidentally damage your leased device (e.g., crack the screen) and seek repairs through AppleCare, you are responsible for all costs incurred during that repair visit. If your device is beyond repair, please contact our support team for further assistance.
"Does AppleCare+ include theft and loss?"
No, it does not include theft or loss.
"What happens if I don’t power on my device within 14 days?"
Your subscription will be automatically activated and your credit card will be charged.